Support

How do I cancel my subscription?

Cancel directly through the store you subscribed with, Chessbrix cannot cancel it on your behalf.

• Google Play: Play Store app → Payments and subscriptions → Chessbrix → Cancel subscription.
• Apple App Store: Settings app → your name → Subscriptions → Chessbrix → Cancel Subscription.

Cancelling stops future renewals. You keep access until the end of the period you already paid for.

Can I get a refund?

Refunds go through the store that billed you.

• Google Play: request a refund from Google in the Play Store, or email support@chessbrix.com and we will point you the right way.
• Apple App Store: Apple handles all refunds at reportaproblem.apple.com.

How do I restore my purchase on a new device?

Since Chessbrix has no separate account system, your subscription is tied to your Google or Apple account. Install the app, sign in to the Play Store or App Store with the same account you originally subscribed with, and open the app. Your active subscription will be recognized automatically. If it is not, look for a Restore Purchases option in the app's settings screen.

How do I report a bug?

The fastest way is the Contact Support button inside the app's settings screen. It opens an email pre-filled with diagnostic details, like app version and device model, so we can reproduce the problem faster. You can also email support@chessbrix.com directly with a description of what happened and, if possible, which lesson or puzzle you were on.